Every message, one inbox. Every cancellation, back on sale in minutes.
WhatsApp, email, Instagram, Messenger and web chat - answered by an agent connected to the booking system you already run.
A Cancellation That Sits Unread Overnight Is a Seat Nobody Else Could Book.
One inbox for everything
Every channel, one guest identity - booking history alongside the thread, internal notes, bookings created without leaving the conversation.
- WhatsApp - pickup change
- handled
- Email - cancellation
- seat released
- Instagram - availability
- answered
- Web chat - new lead
- captured
An agent that acts, not a FAQ bot
Live availability from your booking system, pickup changes, reschedules, cancellations processed end to end. Cancelled seats go straight back on sale.
Reschedules supported on all integrated booking systems except Rezdy; cancellations supported everywhere.
- 9:47pm
- request received
- 9:51pm
- seat released to booking system
- Next morning
- seat rebooked
Email answered, categorised, auto-replied
Kaelo reads every inbound email, sorts it into categories you define, and then does what you told her to do with each one: draft for review, send the auto-reply, or run a full workflow including cancellation processing. New categories are described in plain language - no rules engine.
- Cancellation request
- workflow
- Pickup question
- auto-reply
- Group enquiry
- draft for review
- Your custom tag
- you decide
The 15-minute save
A guest picks a date, leaves an email, disappears. A booking link lands in their inbox within fifteen minutes.
- Guest selects date
- in chat
- Leaves email, no booking
- drop-off
- +15 min
- booking link sent
Support that generates leads
Every enquiry that isn't a booking yet becomes a lead: source, product, created and converted dates in one database. One click summarises the lead and drafts the follow-up with a booking link, so support quietly becomes a sales channel.
- Source
- chatbot
- Product of interest
- recorded
- Follow-up
- one-click email + link
- Converted
- date logged
Handoff on your terms
Agent hours, human-handoff rules, per-channel on and off, your brand colours - and a playground to test everything before Kaelo meets a real guest.
- Agent hours
- you set them
- Human handoff
- defined by you
- Channels
- on/off per channel
- Playground
- test before live
Guest comms on autopilot
Email, SMS and WhatsApp templates with dynamic variables, triggered on booking, pre-tour and post-tour. Filter by group size, direct or reseller, or one specific reseller's customers.
- On booking
- sent
- Before tour
- scheduled
- After tour
- review ask
- Filter
- groups of 3+ · direct only
Kaelo Answers the Phone Too
The voice agent is set up the same way as chat - your content, your rules. It handles guest calls; it does not take bookings.
Keep reading
See the Revenue You're Leaving on the Table
Read-only connection to your booking system. Within a few days you get back a plain report on your unsold seats, weekday demand pattern and lead-time curve. Nothing installed, nothing changed, nothing to uninstall.
- Seats that went out empty in the last 90 days, by product and departure
- Where your weekday demand actually sits versus where you're pricing it
- How far out guests book, so you know when a seat is really lost
- Which of the five leaks is costing you the most bookings